AI & Automation
AI and automation that relieve your team in daily work.
Many tasks repeat every day. We automate workflows and use AI where it genuinely supports your team. AI prepares, your team decides.
AI & Automation
Where automation helps
Typical tasks that can be fully or partly automated.
Many similar enquiries
E-mails and enquiries have to be read, assigned and answered.
Processing documents
Information from documents is transferred manually.
Coordinating appointments
Scheduling takes time and causes follow-up questions.
Recurring workflows
The same steps are done by hand every day.
Our principle
AI prepares, your team decides.
We use AI responsibly. It prepares drafts, summarises information or assigns enquiries. Important decisions and communication with your customers stay with your team.
Every automation is built to be traceable, with logging and error handling. External actions only happen after approval.
- Human approval before external actions
- Logging and error handling
- Providers can be changed if needed
Example workflow
How an automated enquiry can work
A possible workflow for incoming customer enquiries. Which steps are automated is something we define together.
- IncomingEnquiryBy e-mail, form or phone.
- AI and automationAI processingRecognise, summarise and assign the request.
- AI and automationCRM and systemContact and enquiry are recorded.
- AI and automationAppointmentSuitable time slots from the calendar.
- AI and automationE-mail draftThe reply is prepared.
- Your teamApproval and hand-overYour team reviews, adds and decides.
- AI and automationFollow-upA reminder if no reply arrives.
Possible solutions
What can be built for your business
The following solutions are not off-the-shelf products. We build them individually, depending on your business processes and system landscape.
AI receptionist
Handle customer enquiries and schedule appointments.
AI e-mail automation
Process incoming e-mails automatically.
E-mail sorting and draft replies
Assign messages and prepare replies for review.
Automatic follow-ups
Follow up when no response comes in.
Lead qualification
Classify and prioritise enquiries with AI support.
Appointments and reminders
Automate confirmations and reminders.
Customer enquiries and service
Capture, assign and answer recurring requests in a structured way.
Document processing
Recognise information in documents and pass it to the right system.
Conversation summaries
Condense conversations and notes.
Automatic tasks
Create tasks automatically from conversations or processes.
Workflow automation
Connect workflows between business systems.
Custom system integrations
Integrate AI and automation into existing applications and workflows.
Possible building blocks
- Approval steps
- Automatic assignment
- Draft replies
- Summaries
- Logging
- Notifications
- E-mail and calendar integration
Approach
How we work together
Understand
We get to know your business, your goals and your workflows.
Concept
We plan structure, features and implementation and agree everything with you.
Build
We develop and test in transparent stages.
Launch & handover
We take the solution live and introduce it to your team.
Ongoing support
Hosting, maintenance, support and further development as needed.
Services
Related services
The areas interlock and can be combined.
Websites & E-Commerce
Websites and online shops that present your business clearly and are easy to find.
Custom Software & Web Apps
Web apps, mobile apps, dashboards and internal tools that fit your workflows.
Hosting, Support & SEO
We make sure your solution stays fast, secure and easy to find in the long term.
AI and automation that relieve your team in daily work.
Many tasks repeat every day. We automate workflows and use AI where it genuinely supports your team. AI prepares, your team decides.